PLAYMADE TERMS AND CONDITIONS

Last Updated: 21 June 2025

Welcome to PlayMade, a service provided by Cosist LTD, a private limited company incorporated in England and Wales (company number 15718511), with its registered office at 4–10 North Road, London, N7 9EY, United Kingdom.

Cosist LTD, trading as PlayMade, provides a mobile application and operates physical equipment-sharing stations (“PlayPods”) for public recreational use.

We’ve kept this page as clear and straightforward as possible, because terms shouldn’t feel like a legal exam. These terms apply when you use our services — including the app, the PlayPods, and any equipment we provide. Please read them carefully. If you don’t agree with any part of these terms, bring your own friends and equipment and do not use our services.

1. DEFINITIONS

• Account : Your registered user account on PlayMade
• Equipment : Sports equipment available through our PlayPod system
• Services : All features and functionality provided through PlayMade
• User Content : Any content you upload, post, or transmit through PlayMade
• PlayPod : A designated equipment storage and access unit
• Non-Return Fee : A fee charged if equipment is not returned as required
• Time-Locked Booking : Reservations that expire if not activated within a specific time window

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

• You must be at least 13 years old to use PlayMade
• Users under 18 can only access the equipment-sharing functionality. Community and chat features are restricted

2.2 Account Responsibilities

• Provide accurate registration information
• Keep your login credentials secure
• Notify us if your account is compromised or accessed without permission

3. DATA AND PRIVACY

We care about your privacy and handle your data responsibly.

We do not sell your personal information — because that’s just shady.

For full details on what data we collect, how we use it, and your rights, please read our privacy policy. It covers everything from location tracking to data deletion requests.

If you have questions, you can always reach us at go@playmade.co.uk.

4. DESCRIPTION OF SERVICES

PlayMade allows users to:

• Discover and access public recreational areas and facilities
• Organise, join, and participate in activities
• Access sports equipment via PlayPods
• Manage basic profile and activity settings

4.1 Service Availability

• We aim for reliable service, but we cannot guarantee uninterrupted access
• Services may be limited due to maintenance, weather, or local restrictions

5. ACCEPTABLE USE POLICY

When using PlayMade, you agree not to:

• Violate any applicable laws or regulations
• Harass, impersonate, or harm other users
• Post misleading, illegal, or offensive content
• Interfere with or disrupt the app or equipment
• Attempt to access systems or hardware without permission

6. EQUIPMENT USE AND RESPONSIBILITIES

• Check the equipment before use
• Use only for its intended purpose
• Do not remove equipment from the areas it’s meant to stay in
• Follow the in-app steps to confirm the equipment has been returned to its original compartment:
  • Return the equipment
  • Close the compartment
  • Take a photo of the returned equipment

If there’s no photo, there’s no proof.

Penalties apply for lost equipment — always.

7. PAYMENTS, FEES, AND REFUNDS

7.1 Pricing and Payment

We might hold a deposit during your session.

Payment is due once equipment is returned.

Prices are clearly listed in the app and include all applicable taxes. You’ll see what you’re paying for — no hidden extras.

7.2 Refund Policy

We do not offer general refunds. However, if you experience a technical issue (like equipment failing to unlock or breaking unexpectedly), please report it in the app during your session, we can help. We’ll review the situation and determine whether a refund or credit is appropriate.

7.3 Billing Disputes

If you believe you’ve been charged incorrectly, please email us at go@playmade.co.uk within 30 days. We’ll do our best to investigate and resolve the issue quickly and fairly, but always within 5 days.

8. TERMINATION

8.1 Termination by You

You may close your PlayMade account at any time.

8.2 Termination by Us

We may suspend or terminate accounts that breach these terms.

8.3 Appeals

If your account has been terminated and you believe this was in error, you may contact us within 30 days at go@playmade.co.uk.

9. LIABILITY AND DISCLAIMERS

9.1 Service Disclaimer

PlayMade is provided “as is.” We do our best, but cannot guarantee perfect availability, accuracy, or uninterrupted functionality.

9.2 Limitation of Liability

Our liability is limited to the amount you’ve paid us in the last 12 months.

We are not liable for indirect or consequential losses.

9.3 Legal Exceptions

This section does not exclude liability or fraud caused by our negligence.

9.4 Reporting

If something goes wrong (like damage, an accident, or a broken pod), please let us know as soon as possible via the chat or phone in-app or by emailing go@playmade.co.uk. Calling or live chat would always be the fastest.

10. DISPUTE RESOLUTION

If you have a concern, we encourage you to reach out to us.

We’ll always try to resolve issues through clear communication before anything formal is required.

11. CHANGES TO THESE TERMS

If we update these terms, we’ll give you at least 30 days’ notice via email, in-app notice, or both.

Continued use of PlayMade means you accept the new terms.

12. CONTACT INFORMATION

• General enquiries and support: go@playmade.co.uk

🤳 > 📸 Device Requirements To use our services, your device must have a working camera — it’s essential for unlocking and confirming the return of equipment. If your device does not have a functional camera, please contact us in advance at go@playmade.co.uk.